Refund policy

 

Last updated: April 2026

Returns

Returns are accepted within 30 days of delivery.

Items must be:
• unused
• in original condition
• returned with original packaging

⸻

Return Process

To start a return, please log into your customer account and request a return for your order.

If you do not have an account, please contact us at info@wearneo.store with your order number.

Once your return request is approved, you will receive instructions to complete your return.

⸻

Return Address (US)

Please send your return to the following address:

MAY-TIE, LLC.

444 Alaska Avenue

Suite #CMJ735

Torrance, CA 90503

USA

⸻

Return Shipping

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

⸻

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

⸻

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order.

⸻

European Union 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be:
• unworn or unused
• with tags
• in original packaging
• accompanied by proof of purchase

⸻

Refunds

We will notify you once we’ve received and inspected your return and inform you whether your refund was approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@wearneo.store